ClashTracks FAQ

You must use the exact Email Address you registered with. If you registered through Social Media, you must work with them to recover your email address. If you registered directly with ClashTrack then join the Discord support chat to get assistance (found under Contacts in the footer section of each web page).
DO NOT start creating new emails if you want to keep your ClashTrack history that was already created. Reach out for help first!

Make sure you check your SPAM and JUNK folders for an email response. If you still do not find the email response, reach out to the Discord support chat to get assistance (found under Contacts in the footer section of each web page).

Yes! An all under ONE login. When you register and login to ClashTrack you can add as many user accounts as you need under Settings. Plus, your accounts can even be in different clans! It’s a unique feature to ClashTrack.

You MUST enter your in game Player Tag #. It must match EXACTLY. Ensure it is YOUR PLAYER Tag #, not the clan Tag #. The Sync from API button will validate your player tag and retrieve Town Hall, Spell, Troop level and Hero level information for the player.
Player stats are collected for Registered Accounts
If you mistype your Tag # or see any problems at all with this, reach out to the Discord User Support Group. DO NOT start creating different accounts, it will complicate the fix and you could lose any historical or statistical information you may already have!

To delete your user account:
1. Authorize the page with the relevant social network passport.
2. Open Settings.
3. Press “Delete ClashTrack account” and confirm the selection.
4. Your data will be permanently deleted with all your other stored information on ClashTrack.

In ClashTrack, under Clan → Members
First check to make sure the member has Registered and Joined the clan (green gem next to their name). Then click on their user name, for member details. Here you can ‘Promote to Administrator’ or ‘Give Owner Status’. You can also add comments, see the member’s War Statistics or Progress!
It is recommended that you are highly selective in giving these privileges, just as you are in your Clash of Clan game.

Double check your member list to ensure both members are really not listed. Often there is a very slight typing error, exclamation or other unique identifying character and both members are actually there.

This should no longer happen with the new Member Profile API validation. IF it does happen the member not showing up would normally have an error in their tag#. Go to the Discord User Support Group and ask for assistance. You can get the member ‘Re-Validated’ with their tag# to see if that corrects the problem. DO NOT attempt to edit tag#’s, register new accounts or other fixes. This will only complicate the issue and could make it impossible to attach to any history already created.

There should not be duplicate member’s with the User Profile API, which validates each user to their in-game player tag#.
However, in some cases users or admin create them.
User’s can create a duplicate user by registering under a different email and validating their user under the same player tag. Inform users this is never a solution for a forgotten registration. They must recover that information. You or the user can reach out to the Discord User Support Group.

Duplicate members also occur when Member synchronize is not being managed correctly, especially in clans where members move regularly between clans (Families). The best solution for these clans is to leave those members as active members in your clan. Any time they come over, they are already set up. When doing a ‘Synchronize members’ do not select them for deletion.
Use ‘Synchronize members’ add and delete functions as a method to add ‘NEW’ members and delete ‘Permanent remove’ members. However, not as a method of maintaining a list of recurring members.
If you do end up with Duplicate Members:

1. Have the member log off of ClashTrack
2. Determine which member is the correct member you want to keep, and which member needs to be removed. Check the War Statistics and Attack History. You will want to keep the member that has data with the clan.
3. Remove the member without any data, or the least amount of data if this occurred during a war. Remove that member from the Ex-members tab.
4. Remove the member you want to keep. In the Ex-members tab ensure that the “Player Tag” field is populated with the Clash of Clans member’s Tag #. If it is NOT, then go to the Discord User Support Group and ask for help to get the member ‘ReValidated’.
5. Reinstate that member.

Regenerate the Clan password, under Clan → Clan settings.
This will not impact members that are already joined. It will effect any member that is trying to join the clan again, like an Ex-member!

The member’s profile displays their in game player Tag#, either from the synchronize member API or if the player entered it manually. Clan → Clan Members → Click on the member name and see Tag # in upper left corner of page. The member’s Player Tag# is also displayed in the Ex-Members page.

The recommended method of setting up your ClashTrack (CT) members from your in game clan is to first build your Member list with the API (synchronize members). Then have your ClashTrack member select their name from that list. This preferred member set up will avoid duplicate member names and tags which can cause many problems later!
The steps are as follows:
1. Clan → Clan Members → Synchronize Members. This will create your ClashTrack member list from the Clash of Clans game member list.
2. Once the list is created, you can instruct your members to register with ClashTrack and join your clan.
3. After the member registers they will be prompted to create or join a clan. Provide them your Clan Password, found in Clan → Clan Settings → Password.
4. After they join your clan they will be presented with a list of member names, in which they SELECT their name. (You created this list in Step #1 above). There is also a method that allows member to manually key in their player name and tag#. (see below). Avoid this method for most clan member setup.
5. IF they do not see their name in the list, instruct them to contact you. It may mean you have not synchronized the member list yet to recognize their in game member. Once Synchronized their name will be displayed in the selection list.

The best way to maintain a member list for clan members is to KEEP those members in your active member list. Any time they come over to your clan they will already have a member name set up, which will also have all of their history data.
This means you will use your ‘Synchronize Members’ option carefully. Do not always delete, add or reinstate recommended members. These are merely suggestions based on basic API load of members, but as a Clan administrator you need to maintain your member list to fit your clan’s needs.
You could use the option of deleting and reinstating these clan family members, but it does add an extra workload to your clan member maintenance that you do not necessarily need. If your complaint is that it creates an extra workload on your Current War Team lineup, then chances are you are using that incorrectly. Please see Faq entry ‘organize clan members in the My Team tab’ to ensure you are using this correctly.

Clan → Link Collection is a page to store links on that your clan members have access to. Members can also add to the collection and can edit the entries they make. Admin has access to everything.

Yes! ClashTrack is designed as a Base Caller system and provides countless tools and resources to clan leadership as well as members; however, it also supports clans that want to simply collect the war statistics for their members.
Creating the war, populating My Team, Opponent and Defense data as well as closing out the war all remains the same.
Instead of clan member’s entering their call and attack information

• In Battle Day tab clan Administrators enter attack information under the “Used Attacks” feature. There are two different entry methods available here: each individual attack (top section) OR all attacks.

The Clan’s War History and Member Statistics will all be updated!

Yes! Clan Wars → Current War simply select Public War. This will generate a link that you can share to allow members outside of your clan to make Outside calls. The actual Attack information can not be updated outside of the clan.

If you want to allow members calling for each other, set it up:
Clan → Clan settings Select Allow members calling for other members and save.
Now, your members can make the calls:
Clan Wars → Current war on the Base row, select the + (add call), and select the member from the drop down window.

The CALL data for each base must be entered in chronological (date/time) order for the ClashTrack statistics to update correctly. There are many ways of accomplishing this and each clan does it differently. ClashTrack does allow for members to place calls for other members which helps to ensure calls are kept in order.
When the Attack data is updated on the call, you will see the call/attack falls into place in date/time sequence, so do not confuse it to think the attack needs to be sequenced. Only the call.

The ClashTrack War Attack Type describes the type of war attack the member did and also determines if the attack should be counted in the member’s war statistics.
The Attack Type is set under Clan Wars → Battle Day → used attacks and is set by Administrators only. Attack Type can be set at any time, but setting it at of end of war is probably the easiest.
Attack Types of “Normal” and “Loot” count in the member’s war statistics, the remaining Attack Types (Scout, Allowed Loot and Practice) do not count in their war stats. ALL Attack Types display in the member’s Attack history.

No. That would be reverse engineering the ClashTrack website! Many of the tools and resources on ClashTrack have been designed to eliminate the need for user spreadsheets.

Progress Tracker is actually showing the first level of every possible upgrade in these instances. Notice there is an ‘expand’ button next to these. Simply click that button and you will see the entire list of levels for these upgrades.

The Clash of Clans in game Builder list shows you timers for your builders. There is no need to duplicate that functionality.

The saved composition lists are saved in your internet browser storage (cache). If you clear cache on a device for your browser, you will also clear those saved composition lists.
Please note, that in private/incognito mode saved compositions won't be available.