ClashTracks Часто задаваемые вопросы
ClashTrack account setup
DO NOT start creating new emails if you want to keep your ClashTrack history that was already created. Reach out for help first!
Player stats are collected for Registered Accounts
If you mistype your Tag # or see any problems at all with this, reach out to the Discord User Support Group. DO NOT start creating different accounts, it will complicate the fix and you could lose any historical or statistical information you may already have!
Clan Member Setup
A green gem will appear next to the member’s name when they have registered and joined the clan. There is also a Last Seen Date and Time when they were last on ClashTrack.
First check to make sure the member has Registered and Joined the clan (green gem next to their name). Then click on their user name, for member details. Here you can ‘Promote to Administrator’ or ‘Give Owner Status’. You can also add comments, see the member’s War Statistics or Progress!
It is recommended that you are highly selective in giving these privileges, just as you are in your Clash of Clan game.
This should no longer happen with the new Member Profile API validation. IF it does happen the member not showing up would normally have an error in their tag#. Go to the Discord User Support Group and ask for assistance. You can get the member ‘Re-Validated’ with their tag# to see if that corrects the problem. DO NOT attempt to edit tag#’s, register new accounts or other fixes. This will only complicate the issue and could make it impossible to attach to any history already created.
However, in some cases users or admin create them.
User’s can create a duplicate user by registering under a different email and validating their user under the same player tag. Inform users this is never a solution for a forgotten registration. They must recover that information. You or the user can reach out to the Discord User Support Group.
Duplicate members also occur when Member synchronize is not being managed correctly, especially in clans where members move regularly between clans (Families). The best solution for these clans is to leave those members as active members in your clan. Any time they come over, they are already set up. When doing a ‘Synchronize members’ do not select them for deletion.
Use ‘Synchronize members’ add and delete functions as a method to add ‘NEW’ members and delete ‘Permanent remove’ members. However, not as a method of maintaining a list of recurring members.
If you do end up with Duplicate Members:
- Have the member log off of ClashTrack
- Determine which member is the correct member you want to keep, and which member needs to be removed. Check the War Statistics and Attack History. You will want to keep the member that has data with the clan.
- Remove the member without any data, or the least amount of data if this occurred during a war. Remove that member from the Ex-members tab.
- Remove the member you want to keep. In the Ex-members tab ensure that the “Player Tag” field is populated with the Clash of Clans member’s Tag #. If it is NOT, then go to the Discord User Support Group and ask for help to get the member ‘ReValidated’.
- Reinstate that member.
This will not impact members that are already joined. It WILL effect any member that is trying to join the clan again, like an Ex-member!
Do NOT waste time by sorting all of the green and red (opt in / opt out) together, as you will need to resort next war. It is fine to have your My Team tab opt in & opt out spaced out in the list. If it is arranged according to war map, going forward you will rarely need to adjust it. (This is true for members moving back & forth between clans. Simply leave them in the list!). Please see example.
This was originally designed as a simple flag to remind members and administrators of the base layout plan. However, over time members have used it in various ways. Use it the recommended way and if design changes to clean it up you will not be effected in a bad way.
The steps are as follows:
1. Clan → Clan Members → Synchronize Members. This will create your ClashTrack member list from the Clash of Clans game member list.
2. Once the list is created, you can instruct your members to register with ClashTrack and join your clan.
3. After the member registers they will be prompted to create or join a clan. Provide them your Clan Password, found in Clan → Clan Settings → Password.
4. After they join your clan they will be presented with a list of member names, in which they SELECT their name. (You created this list in Step #1 above). There is also a method that allows member to manually key in their player name and tag#. (see below). Avoid this method for most clan member setup.
5. IF they do not see their name in the list, instruct them to contact you. It may mean you have not synchronized the member list yet to recognize their in game member. Once Synchronized their name will be displayed in the selection list.
This means you will use your ‘Synchronize Members’ option carefully. Do not always delete, add or reinstate recommended members. These are merely suggestions based on basic API load of members, but as a Clan administrator you need to maintain your member list to fit your clan’s needs.
You could use the option of deleting and reinstating these clan family members, but it does add an extra workload to your clan member maintenance that you do not necessarily need. If your complaint is that it creates an extra workload on your Current War Team lineup, then chances are you are using that incorrectly. Please see Faq entry ‘organize clan members in the My Team tab’ to ensure you are using this correctly.
These are the steps:
The Main Clan sends an invite to another clan they want to join the their Family. Make sure ‘Your Clan Family Name’ has the Family name filled in. The invite status will be displayed on the Clan Settings page, under Linked Clans.
The Clan joining will find the invite on their Clan Settings page. They can either accept or decline the invite. Once the invite is accepted, their Clan Family name is updated with the Main Clan’s Family name and they are given the option to Leave that Family at any time.
The Main Clan will have a list of Linked Clans on their Clan Settings page, and is given the option to delete a clan at any time.
If the joining family declines the invite, the Main Clan will not be linked to them.
Note: Future Options are being considered for development to support Clan Family’s and other needs they may have in ClashTrack.
The easiest and fastest method is to use the Clan Wars → War Log → Sync from API found at the bottom of the page. This method will provide a list of 50 wars the SuperCell’s API provides. You can select from this list to import war history into ClashTrack. Make sure you do not select a war that has already been entered in CTrack. The obvious limitation is that the API only tracks 50 of the latest wars.
Another method is to only enter your war ‘Header’ information, which will give you a historical record of war date and win/lose/draw status. This option is located in Clan Wars → War Log → Enter War History (bottom of page). If the ‘Sync from API’ method did not introduce all of your war data and you would like to add header info without spending time on the detail, this would be a good option for you. The limitation here is this option will not add historical war statistics.
The more detailed method is to create each war in Current War, create your historical data in the Battle Day and Defense tabs, and close the war out. Although tedious, this lengthy process will implement all of your war history into ClashTrack and build your member’s war statistics!
Creating the war, populating My Team, Opponent and Defense data as well as closing out the war all remains the same.
Instead of clan member’s entering their call and attack information
- In Battle Day tab clan Administrators enter attack information under the “Used Attacks” feature. There are two different entry methods available here: each individual attack (top section) OR all attacks.
When the Attack data is updated on the call, you will see the call/attack falls into place in date/time sequence, so do not confuse it to think the attack needs to be sequenced. Only the call.
Although Defense order may not be critical with the current state of Defense statistics, as these are developed more into advanced stats it is recommended these also be entered in order.
The Attack Type is set under Clan Wars → Battle Day → used attacks and is set by Administrators only. Attack Type can be set at any time, but setting it at of end of war is probably the easiest.
Attack Types of “Normal” and “Loot” count in the member’s war statistics, the remaining Attack Types (Scout, Allowed Loot and Practice) do not count in their war stats. ALL Attack Types display in the member’s Attack history.
You set the MVP Badges when the war is over, and right after you end the War.
- End the War
- Clan Wars → Current War → War Options (tab). Use drop down to select Win, Lose or Draw. Check Mark in ‘war ended’ box, Add any extra comments and last, select ‘Update War’.
- Set MVP Badges
- Go to My Team tab
- Select 1st, 2nd and 3rd Most Valuable Player badge
Badge information is displayed on each member’s individual statistics page and they are also listed under Clan ‘War Statistics’.
If you do not set MVP right after ending the war, you can easily do this later. Access the war from Clan Wars → War Log. Select the War you want to update MVP for. Select the ‘My Team’ tab and update MVP badges.
If you find an error, OPT-OUT your line up. Make sure all of your information is correct. OPT-IN your lineup. It will pick up the corrected information.
Note: If the opponent info is wrong simply correct on the ‘Opponent’ tab.
Any time a member changes the TH and Builders or Supercell changes a tracked item the Progress Tracker must be refreshed. Go through each tab and select the “Update” button to refresh the items and it will work reflect all current changes!
Please note, that in private/incognito mode saved compositions won't be available.
The Tactic Editor became so popular, it was also placed on the Main Menu to allow non-registered users access to it and even to be used outside of war! The Main Menu tool allows any base picture to be edited and that final image downloaded to the user. It is a one time edit, so for example a friendly challenge strategy, and is only saved to the user’s device as a final picture.